Shipping policy

Shipping Policy

At Nexus, we aim to provide a seamless and reliable shopping experience. Please review our shipping policy below to understand how and when your order will be fulfilled and delivered.

Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email.
You will receive another notification with tracking details once your order has shipped.

Shipping Rates & Estimated Delivery

Delivery times vary depending on your location and the product selected. Standard delivery estimates are as follows:

Shipping Option	Estimated Delivery Time	Cost
Standard Shipping	5 – 12 Business Days	Free / Calculated at Checkout
Express Shipping	3 – 7 Business Days	Calculated at Checkout

Note: Delivery times are estimates and start from the date of dispatch, not the order date.

Order Tracking

Once your package has shipped, you will receive an email containing a tracking number and a link to track your order in real time. Please allow 24–48 hours for tracking information to update.

International Shipping

We offer international shipping to select countries worldwide. Customs duties, taxes, or import fees (if applicable) are the responsibility of the customer and may be collected by your local customs authority upon delivery.

Correct Shipping Address

Please ensure your shipping address is correct before completing your order. Nexus is not responsible for orders delivered to incorrect addresses provided by the buyer. If you notice an error in your address, please contact us immediately at support@yourdomain.com.

Delayed or Lost Packages

If your package hasn't arrived within the estimated timeframe, or if tracking shows delivered but you haven't received it:

Check with neighbors or household members.
Contact your local post office or courier with your tracking number.
Reach out to us at princechime90@gmail.com, and we will assist you in locating your shipment.